Superior customer service is a policy, a step-by-step checklist we go through on every job.
Klappenberger & Son has a checklist of responsibilities that reduces mistakes and drastically improves quality. For example, it facilitates communication problems, respects your home (daily clean-up), and a final inspection after the job.
Samples of paint are applied before we start painting the exterior of your home.
As we finish certain areas, we will invite you to take a look. This will allow you to inspect as we go.
At the end of each day, we will communicate with you and update our progress.
When we start a job, we don’t leave and constantly continue with the same crew.
All crews wear name tags.
Crew leaders and estimators will be your point of contact during the job.
Superior Customer Service means we provide respect to you and your home and plenty of communication.